QIA Services is the ONLY independent rating body for the Service Sector internationally

The new standard in Quality, includes business culture, environment and service with a clear path of continuous improvement

Our range of programmes enable businesses to improve and grow at the same time as giving consumers the reassurance they need with benchmarks and best practice insights gained from across multiple elements of the Service Sector.

Which assessments are right for your business?

Tourism & Hospitality

Customer Service | Excellence | Commerciality

Later Life

Community | Environment | Quality


Assurance | Quality | Customer Service


Environment | Experience | Luxury

Leisure & Fitness

Safety | Health | Relaxation


Quality | Community | Experience

Your partner in quality

QIA Services is a specialist verification, assessment, awards and accreditation company. We write bespoke software and deliver evolved versions of assessments globally, across sectors, including public, third and commercial industries.


Quality Service

Industry professionals offering the very best support and advice, recognising customer segmentation and specific requirements.


Leading the way in evidence-based compliance and consumer feedback systems as tools for improvement, benchmarking and marketing.


Engagement with the industry to ensure service relevance, ensuring the delivery of best practice in legislation and quality.


Delivering creative and forward-thinking awards and accreditation, driving consumer and industry campaigns to support members.

Economical Pricing

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Latest insights

Sustainable Cruises

QIAS are going overboard to champion sustainable cruises

Let’s start with Sustainable and Responsible travel… We are delighted to announce that we can now provide independent assessment of … Read More »
Garry Baldwin, New Forest Collection

CEO Deborah Heather chats with Garry Baldwin, Managing Director of the New Forest Collection

Using independent insight to drive the customer experience… The customer is always right, but they are also always biased. Every … Read More »
Boutique Hotel News

CEO Deborah Heather talks to Boutique Hotel News

10 years on: Cornell’s GMP and the industry… Boutique Hotel News’s recent interview with our CEO, Deborah Heather and Simon … Read More »

Read more insights »