Using independent insight to drive the customer experience… The customer is always right, but they are also always biased. Every guest that enters your premises has an agenda. Their reason for travel, their anticipated standards, … Read More »
10 years on: Cornell’s GMP and the industry… Boutique Hotel News’s recent interview with our CEO, Deborah Heather and Simon Mahon, GM, The Grand, York, both having graduated from the General Managers Program (GMP) at … Read More »
The Short-Term Rental Industry has announced the launch of a new initiative to promote responsible hospitality and continued sustainable best practice growth across the industry. The Global Short-Term Rental Sustainability Research Project has been created … Read More »