Let’s start with Sustainable and Responsible travel… We are delighted to announce that we can now provide independent assessment of your cruise ship fleet by a team of Global Tourism Quality and Sustainability grading specialists, … Read More »
Using independent insight to drive the customer experience… The customer is always right, but they are also always biased. Every guest that enters your premises has an agenda. Their reason for travel, their anticipated standards, … Read More »
10 years on: Cornell’s GMP and the industry… Boutique Hotel News’s recent interview with our CEO, Deborah Heather and Simon Mahon, GM, The Grand, York, both having graduated from the General Managers Program (GMP) at … Read More »