Insights:
Using independent insight to drive the customer experience… The customer is always right, but they are also always biased. Every guest that enters your premises has an agenda. Their reason for travel, their anticipated standards, … Read More »
10 years on: Cornell’s GMP and the industry… Boutique Hotel News’s recent interview with our CEO, Deborah Heather and Simon Mahon, GM, The Grand, York, both having graduated from the General Managers Program (GMP) at … Read More »
The New Forest Collection and Quality in Tourism (QiT), the wholly owned brand of QIA Services are delighted to announce a new affiliation. New Forest Collections’, Managing Director, Garry Baldwin FIH has appointed QiT to … Read More »